The Aceso Global-led JLN initiative, COVID-19: Triaging the Patient Journey, allowed countries to jointly explore emerging successful models and strategies related to integration of care and functions to better manage patient flows across the care continuum. The initiative covered improved processes for triaging, testing, treatment and follow-up of patients as they move across health system levels (e.g., home, community, primary care and hospitals), including leveraging technology and telemedicine. It also delved into strategies for linking public health functions with the healthcare system. Participating countries learned from practitioners and each other on how to support the patient journey through a patient-centered approach, information that is relevant for COVID-19 and beyond.